Privacy Policy

Royal Park Stockholm is always working to make sure your personal integrity is protected in accordance with current data protection laws (​GDPR​). Therefore, we have a set policy on how your personal information is being processed and protected. This privacy policy applies to our customers, suppliers and other users of the company’s products and services.

Processing of Personal Data

To be able to book and/or purchase services and/or products with Royal Park Stockholm, you as a person or your business must be registered as a customer.

This data is used for administering services, information and for marketing purposes. Personal data is also used to analyze, categorize and ensure quality in customer behaviour on our digital channels as well as compiling statistics.

Who is responsible for your personal information?

Royal Park Hotel AB (559000-0401) BOX 4026, 169 04 Solna, Sweden is responsible for the processing of your personal information.

What is processing of personal information?

Personal information is defined as all kinds of information that directly or indirectly can be tied to a physically living person.

Processing of personal information reflects every action taken using this information. Every action is considered a processing, regardless if automatic or manual. Examples of actions of processing are collecting, registering, organizing, storing, processing, transferring and deleting.

What kind of personal information are we collecting?

We collect personal information when you or your company are registered as a customer; when booking or purchasing our products or services, placing orders, contacting our customer service, participating in competitions, subscribing to newsletters, attending our events etc. The type of information collected can be, limited but not excluded to; contact information, organisational number, personal number and payment information. The type of information collected is specified at the point of collection, where it is also specified how long we intend to keep it.

Where is your personal information stored?

All data collected is stored within the EU/ESS but can be transferred and processed in a country outside the EU/ESS. Such transfer of data will be undertaken in accordance with current legislation.

How is your personal information being used?

We may use your personal information for the following purposes:

• To register you as a customer/person of contact.
• To create login credentials for e-commerce and/or other digital services.
• To process your orders, shipments and deliveries.
• To manage matters of customer service and complaints.
• To contact you in the event of problems with orders and/or shipments and deliveries.
• To answer your questions and inform you of new or changed services/products/routines.
• To handle bookings of events, products, exercise, treatments, lectures, subscriptions.
• To promote offers for the purpose of marketing through newsletters or other source of information/communication.
• To administer and handle the participation in competitions.
• To perform credit checks of persons/businesses when registering as a customer or applying for new services.
• To perform the company’s legal obligations.
• To make analysis for the purpose of providing you with relevant offers and information.
• To send surveys and marketing research that gives you the opportunity to influence our offers and services.
• To test and enhance our systems providing our services.
• To stop abuse or inappropriate usage of our services.
• To stop, prevent and investigate crimes against the company.

How long do we store your personal information?

We store your information as long as it takes to perform the purposes stated above, or for as long as we are lawfully required to do so. Your information will be deleted in accordance with the information you receive when registering.

What are your rights?

At any given time you have the right to by written notice request information about the personal information we have stored regarding your person. If this information is wrong you can request to have them corrected. You can always request to have you personal information deleted. Personal information under provisions of law cannot be deleted.

Who has access to your personal information?

We do not sell or trade your personal information with third parties for the purpose of marketing. However, your information might be used for the purpose of marketing by other companies within the same group of companies as the company.

Personal information can be transferred to external parties with their own data responsibility when there are legal grounds or obligations for such a transfer. The transfer will be documented and only necessary information transferred.

What are cookies and how do we use them?

Our website uses cookies to optimize your page visit and give you access to certain added features, for an example, the possibility of saving your password. A cookie is a small text file which the website you visit requests permission to save on your device.

More information on cookies and how you avoid them can be found at Post- och Telestyrelsens website, ​www.pts.se​ and at ​www.minacookies.se​ .

Links

There can be links and referrals to other websites in our digital channels that are not under our control. We are not responsible for privacy protection or content on these websites.